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In the absence of any formal Contract, Hire Agreement or Purchase Order, both parties will adhere to the following terms and conditions

Hire Period:

The hire period is defined as the duration from the date and time when the equipment departs from the warehouse of MEI to the date and time when it is returned to the warehouse of MEI. These dates and times will be mutually agreed upon between MEI and the Client prior to the transit of the equipment from MEI's warehouse, as specified in the quotation provided by MEI to the Client. These dates and times are inclusive of the Buffer Period.

i) Buffer Period

MEI allows a buffer period incorporated into the hire period to facilitate logistics movements. This Buffer Period entails a 10 hour period pre and post the contractual hire date. This buffer period ensures smoother coordination and allows sufficient time for both collection and return procedures for the Client. As a default, order collection can commence from 2:00 PM the day prior the contractual hire date, and orders are to be returned the day after / post contractual hire date prior to 10:00 AM.

ii) Rental Basis and Timing Title

Commencement time is 12:00 AM on the first day of the contractual hire date, and terminates at 11:59 PM on the last day of the contractual hire date. Equipment rental is solely available on a per day basis. MEI does not offer an hourly rental service.

Pre Contractual Hire Date

Collection from 2:00 PM

Hire Date

Starts 12:00 PM

Ends 11:59 PM

Post Contractual Hire Date

Return By 10:00 AM

The Client should advise MEI of any requests for early collection or late returns. Such requests must be agreed upon in writing by both parties and signed by authorized representatives of MEI and the Client.Variations to the hire period resulting from an early collection or late return will apply to the quotation provided by MEI and be billed.


The equipment, the subject of an individual hire, is the property of MEI and will remain the property of MEI throughout the hire period. MEI will check the equipment prior to delivery to the Client and it is the responsibility of the Client to check the equipment for damage and malfunction at the time of collection, installation, or receipt.

MEI will supply suitably qualified personnel to set-up the equipment, if quoted for. In the event that Client chooses to hire the equipment exclusive of MEI operational personnel (Dry Hire), it is the Client’s sole responsibility to source and employ suitably qualified personnel to operate the equipment.

In the event of damage to the equipment, at any stage during the hire period, MEI will invoice the Client accordingly for the cost of repair (it is at the sole discretion of MEI to appoint a suitably qualified agent to source spare parts and repair the damaged equipment accordingly), or cost of replacement of the damaged equipment. If the equipment is damaged beyond repair, then MEI will invoice the Client for the cost of the replacement piece of equipment. If the equipment is no longer in manufacture and must be replaced by a newer model of a similar product type, then the cost of that model will be billed to the Client.

Items are to be returned in the same condition as they leave the MEI warehouse. Any missing items upon return will result in the client being invoiced. It will be understood by both parties that there will be a 24 hour discretionary period both before and after the delivery or return to MEI warehouse whereby either party can inform the other of damage to equipment that have not been previously noted. Client is not permitted to remove the equipment outside of the borders of UAE without the express written permission of MEI. Whilst every endeavor will be made to supply equipment as ordered, we reserve the right to substitute suitable replacements if required.

Manpower Hours & Charges:

MEI manpower and Crew Service operates on a standard day rate basis. The standard number of working hours comprising a day rate for MEI personnel located at a jobsite is defined as 10 hours maximum. MEI reserves the right to charge the Client for hours worked by MEI personnel in excess of the standard number of hours, only if such excess hours are explicitly quoted for in the agreement. Such excess hours will be billed at the applicable hourly rate as agreed upon between MEI and the Client.

MEI will promptly notify the Client of any instances where MEI personnel work in excess of the standard working day and if such hours were not quoted for initially. This notification will include details of the additional hours worked and the corresponding charges.

Confirmation of Hire:

It is understood by the Client that confirmation of hire is only recognised as such after the receipt by MEI of a signed Purchase Order, or Service Agreement from the Client, by an individual with signatory authority, agreeing to all related terms and costs of the hire as detailed in the quotation supplied by MEI. Hire confirmation can take the form of a signed and stamped quotation, service agreement and or official purchase order. Upon receipt of the signed document, MEI will send a confirmation of the hire and only at this time will the hire be considered confirmed.


All variations as regards to equipment, location, hire period and personnel should be negotiated and agreed in writing with MEI by Client and signed by both parties. These variations and any related charges will be invoiced to Client accordingly. These will be billed separately and will be payable according to the above terms. If the variations have been negotiated and agreed post the completion of the installation stage then all variations become payable immediately.


Local: All quotations and fees for services provided within the local jurisdiction are inclusive of applicable taxes.

Overseas: For services provided to overseas companies, quotations are subject to the tax ruling of the respective country where the company is based. Clients will be responsible for any additional taxes, duties, or levies imposed by the local authorities in their country of origin.

Payment Terms:

Unless otherwise indicated on the quotation supplied by MEI to the Client, it is agreed that the payment terms is: 100% Advance Payment.

i) Payment Currency

Payments are acceptable in AED as the default currency. Other acceptable currencies are USD, EUR, and GBP.

ii) Payment Methods

Acceptable payment modes include:

  • Cash

  • Bank Telegraphic Transfer

    [Bank charges applicable for all international transfers to be borne by the Client]

iii) Breach of Payment Terms

In the event of failure by the Client to adhere to the agreed payment terms, then MEI reserves the right to consider that the Client is in breach of contract and liable to the applicable cancellation fees.


ii) Cancellation Penalties

Cancellation between 1 to 2 calendar days from the commencement of the hire period will result in a 75% cancellation fee equivalent to 75% of the full value of the job. Cancellation between 3 to 7 calendar days from the commencement of the hire period will result in a 50% cancellation fee equivalent to 50% of the full value of the job. All cancellation fees are payable immediately upon receipt by MEI, from the Client of a signed confirmation of the cancellation.


b. Non-Payment

In the event of non-payment by the Client, MEI reserves the right to cancel the agreement in full with immediate effect.

c. Operational Constraints

MEI may cancel the agreement if, due to unforeseen operational constraints or business considerations, it becomes impractical or impossible to fulfill its obligations. MEI shall provide reasonable notice and discuss alternatives, if feasible. In the event of cancellation by MEI, the Client shall be entitled to a prorated refund of any prepaid, unused fees for the canceled services. The Client agrees to promptly return any property, documents, or materials belonging to MEI. In the event of a dispute related to MEI's right to cancel, both parties agree to engage in good-faith negotiations.

In the event of cancellation by MEI, the Client shall be entitled to a prorated refund of any prepaid, unused fees for the canceled services. The Client agrees to promptly return any property, documents, or materials belonging to MEI. In the event of a dispute related to MEI's right to cancel, both parties agree to engage in good-faith negotiations.

Legal Jurisdiction:

Any dispute, difference, controversy or claim arising out of or in connection with this contract, including (but not limited to) any question regarding its existence, validity, interpretation, performance, discharge and applicable remedies, shall be subject to the exclusive jurisdiction of the Courts of the Dubai International Financial Centre (“the DIFC Courts”).


MEI will supply suitable insurance for the equipment within the UAE, providing the equipment is handled and operated by MEI personnel. If the equipment is hired without MEI personnel assistance (Dry Hire), it is the responsibility of the client to have all equipment insured with their insurance provider as per the insurable value stipulated on the hire proposal Terms & Conditions. Any hire of equipment outside the borders of the UAE requires the client to provide insurance to cover any loss or damage, including marine cargo insurance, while the equipment hired is in transit, regardless of any MEI personnel supervision. The Certificate of Insurance (COI) must stipulate the Insured Party as MEI General Trading Co. LLC and corresponding Quote Reference Number. A copy of the COI must be submitted to MEI in writing prior to release of any order.


All equipment is subject to availability at time of confirmation. The quotation has a validity period of 30 days, unless otherwise stated.

MEI Backline & Orchestral

MEI has almost a decade of experience providing innovative backline and orchestral solutions for concerts, weddings, and festivals. We deliver a complete backline solution that will be sure to wow your guests and leave a lasting impression.

Our Contacts

The Shed Warehouse 3 & 4
Al Quoz Industrial Area 3 Dubai, UAE

(+971) 4 2659533

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